Introduction
Wash ("we", "our", or "us") operates the wash.tradik.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
Information You Provide
- Contact Information: Name, email address when you contact us or sign up
- Account Data: Login credentials, billing information for paid plans
- Communication Data: Messages, support tickets, feedback
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns
- Log Data: IP address, access times, referring URLs
Cookies and Tracking
We use cookies and similar technologies. See our Cookie Policy for details.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or UK, our legal bases for processing are:
| Purpose | Legal Basis |
|---|---|
| Service delivery | Contract performance |
| Marketing communications | Consent |
| Analytics | Legitimate interest |
| Legal compliance | Legal obligation |
Data Sharing
We may share your information with:
- Service Providers: Hosting, analytics, payment processing
- Business Partners: With your consent for joint offerings
- Legal Requirements: When required by law or to protect rights
We do NOT sell your personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- EU Standard Contractual Clauses
- UK International Data Transfer Agreement
- Privacy Shield (where applicable)
Data Retention
We retain personal data for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
| Data Type | Retention Period |
|---|---|
| Account data | Until account deletion + 30 days |
| Transaction records | 7 years (legal requirement) |
| Analytics data | 26 months |
| Support tickets | 3 years |
Your Rights
GDPR Rights (EU/UK)
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion ("right to be forgotten")
- Restriction: Limit processing of your data
- Portability: Receive data in machine-readable format
- Object: Object to processing based on legitimate interest
- Withdraw Consent: Withdraw previously given consent
CCPA Rights (California)
- Know: What personal information is collected
- Delete: Request deletion of personal information
- Opt-Out: Opt out of sale of personal information
- Non-Discrimination: Equal service regardless of privacy choices
To exercise any rights, contact us at [email protected].
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
Security
We implement appropriate technical and organizational measures:
- Encryption in transit (TLS 1.3)
- Encryption at rest (AES-256)
- Regular security audits
- Access controls and authentication
- Incident response procedures
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending email notification for significant changes
Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Data Protection Officer:
Tradik
Email: [email protected]
Supervisory Authority:
You have the right to lodge a complaint with your local data protection authority.