Contact Us
We're here to help. Choose the channel that works best for you.
Email Support
For account issues, billing questions, or technical support:
Response time: Within 24 hours on business days.
For general enquiries and partnerships:
Community Channels
Slack
Join our Slack workspace for real-time discussions, feature requests, and community support.
Best for: Quick questions, sharing feedback, connecting with other users.
Discord
Prefer Discord? We're there too.
Best for: Community discussions, casual chat, staying updated on releases.
Office Hours
We're based in the UK (GMT/BST timezone).
Monday – Friday: 9:00 – 17:00 GMT
Emails received outside business hours will be answered the next working day.
Before You Contact Us
Check these resources first — you might find your answer faster:
- Documentation — Setup guides and feature explanations
- FAQ — Common questions answered
- System Status — Check if there's a known issue
- What's New — Recent updates and fixes
Tradik Limited United Kingdom